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Any questions?



Frequently Asked Questions

Here are some frequently asked questions about our company.

Our syrups stand out for three key points:

  • Less sugar, more flavour:We have reduced the sugar content so that the aroma of our ingredients takes centre stage, offering a more subtle and authentic tasting experience.

  • Belgian artisanal quality:Each syrup is the result of local craftsmanship, carefully and precisely made in Belgium.

  • Professional versatility:Ideal for enhancing your coffees, creating signature mocktails, innovating in pastry, or enriching your hot drinks.


All our syrups are proudlymade in Belgium, respecting artisanal traditions. We prioritise short supply chains and the quality of "Made in Belgium".

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and accompanied by the receipt or proof of purchase. Refunds are processed within 5 to 7 working days following the receipt of the returned item.

You can place an order directly through our professional website. https://syrra.be/shop, by email at info@syrra.be, or by phone at+32 485 05 54 50. We encourage orders through our web platform for better logistical efficiency.

Our delivery times are generally 48 hours after order confirmation. We do our utmost to deliver your products as quickly as possible, but these times are indicative and may vary depending on the size of the order and the destination.

Unless otherwise agreed, our invoices are payable within30 daysfrom their issue date. Payment can be made by bank transfer, debit/credit card (Visa, MasterCard, Bancontact, etc.) or in cash. All terms are detailed in our General Terms and Conditions of Sale.

Yes, we offer sample packs for professionals so you can test the quality and versatility of our syrups. Please contact us at info@syrra.be or via the "Pro Info" form on our website to request them.

Yes, we offer preferential rates for bulk orders or long-term partnerships. Please feel free to contact us for a personalised quote.

Absolutely! Innovation and co-creation are at the heart of the Syrra spirit. We have a dedicated section on our website ("Propose your flavour") and are always open to your suggestions and ideas to evolve our range.